Project Context and objectives

The WISE-UP project will test and validate on different European markets an innovative service for ‘mobile workers’ which provides bi-directional access from mobile terminals to technical data such as datasheets, technical reports and digital maps. The service will be tested in a telecommunications maintenance environment where maintenance engineers are working at customers' sites and need real-time access to technical information and the location of technical equipment in the field.

WISE-UP not only will channel necessary information to maintenance technicians in an efficient manner, but will also personalise the data access to the individual users, through Location Based Services. The service will be delivered on an open client-server software platform and will be characterised by the use of an easy and friendly interface developed on a mobile device.

Once refined, WISE-UP will give strength and support to several companies’ managing tasks such as: saving time, labour and communication costs, reducing the paper consumption while maintaining a high degree of field technician's productivity and a constant and improved error control.

The WISE-UP business model is based on two sources of income: income generated by users’ fees and income generated by service providers’ fees and this reflects the two ways to deploy the services offered. The Market Validation phase will test both these different business models that will be assessed and refined for the Spanish and Italian markets.

One of the most important innovations, aimed at increasing the quality of the main services, is the deployment of an Application Service Provisioning (or ASP) model for service delivery within the WISE-UP framework. The ASP model will allow the provision of high-quality services to TELCOs that will have at disposal in short time a team of maintenance technicians, ready to use all the set of features and advantages of the WISE-UP platform, without a specific preliminary training phase.

In other terms, the provider will offer a high-quality/low-cost service to TELCOs that will test the functioning and/or the performance of any TELCO facility by spending less money and saving the operational time. This should encourage new innovative services to be offered in higher quality and at lower prices.

The consortium comprises a range of organisations including experts in Localisation technology, GPS and their advisors, telecommunications and network provider, wireless and mobile advisors, technological SMEs, venture capital firm, specialist in marketing and promotion, users from the chemical sector and agro-food industry, public authority and their own citizen organisations.

Services to be offered

The Wise-up project tested and validated on different European markets an innovative service for “mobile workers” which provides bi-directional access from mobile terminals to technical data such as datasheets, technical reports and digital maps.

The solution provides further intelligence at the client-side when used for Location based Services and in ASP mode:

• Proactive delivery information;
• Interoperability (the independence of the platform from the client used: Wise Up works on multi platforms systems and devices);
• Access the services in ASP mode;
• Multiple data synchronicity;
• Possibility of Geo-navigation;
• Possibility of dynamically change the route

Areas of deployment

The Wise-Up services could be adapted at each environment that needs an high level of data exchange among different people working in different sites. The project had validated the deployment in the telecommunication field, with scenarios of installation, maintenance and testing of equipment.

Impact

WISE UP will strength and support to several companies’ managing tasks such as:

• Saving time, work and communication costs;
• Reducing the paper consumption;
• Maintain a high degree of field technician’s productivity;
• Maintain a constant and improved error control.

Future perspectives

FThe ASP model will allow the provision of high-quality / low cost services to TELCOs that will dispose in a short time of a team of maintenance technicians, ready to use all the set of features and advantages of the WISE-UP platform, without a specific preliminary training phase.

• TELCOs will be allowed to test the functioning and/or the performance of any facility by spending less money and saving operational time.
• Best applied in those cases where it’s to manage not ordinary tasks of maintenance and / or assistance, envisaged to be carried out within a limited amount of time.

Duration of the Project

The project will lasted 20 month, from January 2007 to August 2008.

Funding source

Public funding EU, co-financed at 50% by the same partners

Project size

€1.49m

Links

• Website
• eTEN portal

Themes

• Telecommunication
• Equipment installation and testing
• Maintenance

Contacts: